Smart Communication Solutions for Healthcare
Deliver a faster and more accurate healthcare experience with Bevatel. Our integrated solutions enable you to efficiently manage calls and respond to patients through a unified communication platform that combines the cloud call center system for calls and the Bevatel Business Chat platform for messaging—designed specifically for clinics and hospitals.
Over 15,000 businesses trust Bevatel's cloud solutions
One Platform for Your Sales and Services
Bevatel Solutions
Professional Handling of All Patient Calls
Bevatel’s Cloud Call Center system provides a centralized channel that connects departments, clinics, and laboratories through a unified number. Every call or inquiry is directed instantly to the appropriate department, minimizing wasted time and enhancing operational efficiency.
- Automatically confirm appointments via the IVR system.
- Automatically distribute calls among staff.
- Record and analyze calls to ensure quality.
Full Control Over Patient Conversations from One Place
Bevatel Business Chat platform empowers reception teams to manage patient inquiries from WhatsApp, Telegram, Instagram, Messenger, and other communication channels — all from a single unified interface, eliminating the need to switch between platforms. This makes it easier to track cases and prevents the loss of important messages.
- Unified inbox for all communication channels.
- Smart chatbots to respond to common questions.
- AI-powered templates for patient replies.
Real-Time Monitoring to Improve Call Center Performance
Monitor everything happening inside your call center in real time. Bevatel’s live dashboard enables management to intervene immediately in case of delayed responses or call congestion, ensuring service quality and allowing accurate, timely decision-making.
- Listen to calls without the agent’s knowledge.
- Whisper helpful information to the agent without the patient hearing.
- Manually end or transfer calls when needed.
Real-Time Performance Monitoring from a Single Dashboard
Track customer service agents’ interactions, response times, and call volumes directly from a unified dashboard within the cloud call center system, enabling instant, data-driven decision-making.
Automated Responses to Common Inquiries
Automatically answer frequent questions—such as clinic hours, available tests, or insurance coverage—using smart chatbots on the Bevatel Business Chat platform, saving your team valuable time.
Smart Call Distribution by Specialty
Activate automatic call routing through the cloud call center system to connect patients directly with the relevant department, reducing waiting time and improving efficiency.
Full Integration with Hospital and Clinic Management Systems
Easily integrate Bevatel with Hospital Information Systems (HIS) or CRM software to automatically display patient data during calls or chats, speeding up decision-making and enhancing accuracy.
Comprehensive Archiving of Calls and Conversations
All communications—whether voice calls or WhatsApp messages—are automatically saved, allowing management or medical staff to review cases or analyze performance at any time.
Instant Alerts for Emergencies and Delays
The real-time monitoring dashboard in Bevatel notifies you of any response delays or call surges, enabling managers to intervene quickly to maintain service quality—especially in emergency and critical care departments.
80% of Healthcare Facilities Rely on Artificial Intelligence for Patient Satisfaction
Medical institutions around the world are rapidly adopting smart automation to reduce the burden on medical staff and improve the patient experience. With Bevatel solutions, you can join this trend through intelligent chatbots, voice assistants, and instant interaction across all channels. Respond to patient and visitor inquiries in real time and deliver a fully integrated healthcare experience with greater efficiency and less effort.
How Our Cloud Solutions Can Enhance Your Customer Experience?
- Start with a meeting to understand your needs.
- Watch a tailored demo designed for your business.
- Launch with solutions crafted for your success from day one.