Easily Route Calls with the IVR System
Turn waiting time into productive time with Bevatel’s Interactive Voice Response (IVR) system. You can automate responses using custom voice messages and organize communication by routing calls to the appropriate team or employee. It allows your customers to interact quickly and resolve their issues around the clock.
Over 15,000 businesses trust Bevatel's cloud solutions
Smart Call Routing
The system helps you automatically route calls to the desired department or employee with minimal steps.
Interactive System
Integrated with CRM, callers can check invoices, bookings, appointments, and get answers to common questions.
Service Promotion
The IVR system is an effective tool to promote your services during calls, increase sales opportunities, and enhance customer engagement.
Present a More Professional Image for Your Brand with the IVR System
Bevatel’s IVR system helps you create a distinguished professional impression for your customers through a unified communication experience. You can customize the system to match your brand identity and accurately reflect your company’s values. It’s not just for routing calls — it’s a powerful tool to build trust and strengthen relationships with your customers.
- Customized responses that align with your brand identity.
- More professional calls that enhance customer satisfaction.
- A communication experience that highlights your brand values.
Save Your Team’s Time and Reduce Costs with the Smart IVR System Integrated with CRM!
The Interactive Voice Response (IVR) system automates responses to your customers’ routine inquiries — such as appointment schedules or booking confirmations — turning them into a smooth and efficient process. This allows your team to focus on other tasks that make a real difference to your profits. Thanks to CRM integration, many operations are handled automatically and in an organized way.
- Instant call answering
- Integration with CRM systems
- 24/7 automated responses
Integrated Cloud Communications that Set Your Business Apart
Why Bevatel
Without the IVR System
- Random calls that may get lost between departments and long waiting times
- Limited service available only during official working hours
- Constant need for more staff due to manual tasks and customer pressure
- One single method for all customers
- Rigidity in service, and any change requires retraining the entire team
With the IVR System
- Smart call routing that directs the customer to the right department without waiting
- Automated responses to inquiries 24/7
- Integrated with CRM to streamline workflow and reduce the need for additional staff
- Personalized experience with different paths based on customer needs
- High flexibility with easily updated voice menus
Why Do Thousands of Companies Trust Bevatel?
Licensed by the Saudi Communications and Information Technology Commission (CITC).
Certified with ISO 27001.
Full support for the Arabic language.
Certified by the National Cybersecurity Authority.
How Our Cloud Solutions Can Enhance Your Customer Experience?
- Start with a meeting to understand your needs.
- Watch a tailored demo designed for your business.
- Launch with solutions crafted for your success from day one.