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Call Evaluation Service to Improve Contact Center Performance

Evaluate your employees’ performance through calls to analyze the strengths and weaknesses of your services. Gain accurate data that helps enhance customer experiences, increase satisfaction, and ultimately boost sales.

Over 15,000 businesses trust Bevatel's cloud solutions

Advantages of Call Evaluation from Bevatel

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Performance Analysis

Analyze your employees’ performance to obtain accurate data that helps improve quality and deliver better customer service.

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Detailed Reports

Get comprehensive reports on call performance and customer interactions to enhance efficiency and make better strategic decisions.

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Customer Experience Enhancement

Improve customer engagement with instant feedback and precise data that boost satisfaction and increase loyalty to your services.

Cloud Call Center System

Try Bevatel’s Smart Voice Agent – the latest solution to enhance customer service!

Supports customers by providing instant assistance with the lowest possible cost, with accurate understanding of the Arabic language and local dialects.

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Enhancing Customer Satisfaction

Call evaluation gives you a deeper understanding of your customers’ needs and expectations. It enables you to deliver a personalized service that not only makes them feel valued but also builds greater trust in your brand.

  • Monitor service quality.
  • Respond instantly to customer needs.
  • Improve your services and expand your customer base.
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Enhance Your Team’s Capabilities

By accurately evaluating every call, you gain in-depth insights into your team’s performance, helping you continuously develop their skills. This allows you to improve efficiency quickly and effectively, achieving your goals with maximum productivity.

  • Performance analysis and increased efficiency.
  • Targeted training using real case studies.
  • Improved customer experience with instant reports.
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Integrated Cloud Communications that Set Your Business Apart

Why Bevatel

Without Call Evaluation

  • Lack of clarity in overall performance
  • General training without specific feedback
  • Inability to improve service quickly
  • Weak monitoring of call performance
  • Difficult management without clear insights

With Call Evaluation

  • Clear visibility into employee performance
  • Continuous training based on real calls
  • Immediate improvement in customer experience
  • Accurate monitoring of call quality
  • Instant employee guidance based on data

Seamless Integration with Your Existing Tools

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Why Do Thousands of Companies Trust Bevatel?

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Licensed by the Saudi Communications and Information Technology Commission (CITC).

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Certified with ISO 27001.

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Full support for the Arabic language.

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Certified by the National Cybersecurity Authority.

How Our Cloud Solutions Can Enhance Your Customer Experience?

  • Start with a meeting to understand your needs.
  • Watch a tailored demo designed for your business.
  • Launch with solutions crafted for your success from day one.

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