Centralized Communication for Effective Citizen Service
Improving the citizen experience starts with improving communication. That’s why Bevatel provides integrated solutions for government institutions to simplify citizen communication, reduce waiting times, and enhance employee efficiency through a unified communication platform that seamlessly integrates with your existing systems.
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Unified Platform for Citizen Services
Gather all citizen calls and messages from various channels (WhatsApp, Telegram, Instagram, Messenger, mobile app, etc.) into a single dashboard with Bevatel. This helps employees respond quickly and achieve the highest levels of efficiency and satisfaction.
- One destination for receiving calls and messages from all channels.
- Unified number for calls and WhatsApp.
- Easy-to-use Arabic interface for all employees.
AI-Powered Government Performance and Analytics
Monitor employee performance and evaluate service quality with AI-powered tools that allow you to analyze conversations and accurately track requests—improving the efficiency of government operations.
- Smart chatbot automation for frequently asked questions.
- Real-time multilingual support to serve diverse citizen groups.
- Customizable templates for responding to citizen inquiries.
Real-Time Supervision to Maintain Service Quality
Bevatel’s live dashboard enables government managers to monitor call activity moment by moment and intervene instantly when needed. They can listen to calls discreetly, provide real-time guidance to employees via the “whisper” feature, or transfer calls before issues escalate—ensuring quick response times and maintaining service quality.
- Instant monitoring of employee calls without direct interference.
- “Whisper” feature to guide employees during calls.
- Ability to immediately transfer difficult calls to ensure citizen satisfaction.
Voicemail Outside Working Hours
This feature allows you to receive voice messages during holidays or after working hours, ensuring that no request or complaint is lost and enabling the institution to review and act on them immediately upon return.
Accurate Scheduling of Official Working Hours
Automatically define official working hours so that calls received outside these times are redirected to automated responses or voice messages informing citizens of service hours.
Precise Control Over System Permissions
To ensure confidentiality and privacy, you can specify which employees have access to call recordings, reports, or system settings, in line with internal policies and security standards for government institutions.
Call Recording for Monitoring and Quality Assurance
Automatically record all incoming and outgoing calls, providing an accurate reference for documentation and review when needed—whether for training, investigating complaints, or improving service quality.
High Call Quality
Call quality reflects the institution’s image to citizens. With Bevatel, you get crystal-clear voice quality without interruptions, even during peak call volumes, enhancing citizen confidence in the service.
Automated Response System for Inquiry Routing
Automatically route calls to the relevant departments—such as administration, finance, or customer services—reducing waiting time, improving efficiency, and providing a better experience for citizens.
Increase citizen satisfaction 5× with Bevatel systems
Recent studies have shown that improving call center systems in government entities contributes to higher citizen satisfaction. Bevatel provides professional solutions that enable you to unify communication channels, accurately route complaints and inquiries, and respond instantly to requests—enhancing service quality and strengthening trust in government performance.
How Our Cloud Solutions Can Enhance Your Customer Experience?
- Start with a meeting to understand your needs.
- Watch a tailored demo designed for your business.
- Launch with solutions crafted for your success from day one.