An integrated communication system for intelligently managing communication in educational institutions
Manage all conversations and inquiries from students, parents, and teachers in one place through the cloud call center system for calls and the Bevatel Business Chat platform for managing chats. We provide you with communication tools that enhance the quality of educational services and reduce the workload on administrative teams.
Over 15,000 businesses trust Bevatel's cloud solutions
Faster Student Service with Bevatel Business Chat
Provide an effective communication experience for students and parents using the Bevatel Business Chat platform. Receive all messages from WhatsApp, your website, Instagram, and your mobile app—if available—into a single unified inbox.
- Unified inbox for messages from all channels.
- Accurately track student inquiries.
- AI-powered chatbots for handling repetitive questions.
Improved Coordination and Communication Between Departments, Students, and Parents
Activate the cloud call center system to intelligently distribute calls and coordinate tasks between different departments, reducing wasted time and improving work efficiency—ultimately providing a better experience for callers.
- Smart call distribution by department.
- Easy call transfer between departments.
- Call recording and review for quality improvement.
Detailed Reports to Enhance Administrative Performance
Monitor the performance of student service staff in real time, track call volumes and response times, and make instant, data-driven decisions.
- Interactive dashboard for calls and chats.
- Real-time reports for performance tracking.
- Live monitoring of ongoing calls with instant intervention capability.
Unified Communication Platform
Make communication between students, parents, and teachers more efficient through a unified platform that includes WhatsApp messages, the website, mobile app, and social media — for faster service without complications.
Speed of Response
Automatically direct every inquiry to the relevant department—whether admissions, technical support, or accounts—using the cloud call center system to reduce waiting time and accelerate solutions.
Call Whisper Feature
Monitor every call in real time by listening to the conversation and instantly intervening to speak with the agent without the caller hearing you.
Self-Service for Students
Provide instant answers through the Interactive Voice Response (IVR) system and Bevatel Business Chatbots to respond to frequent questions such as schedules, curricula, or registration—without needing an agent.
Secure Communication
Protect student and parent data through secured cloud communication systems compliant with data protection standards in the education sector.
Smart Peak-Time Management
Control call volume automatically through intelligent agent distribution and real-time dashboards to ensure continuous service without interruption."
How can educational institutions benefit from Bevatel solutions?
- Reduce the workload on student support teams.
- Efficiently manage daily inquiries from parents.
- Improve the registration and academic follow-up experience.
- Automated communication system for reminders and events.
- Enhance the institution’s image through professional communication channels.
- Detailed reports to monitor performance and make strategic decisions.
How Our Cloud Solutions Can Enhance Your Customer Experience?
- Start with a meeting to understand your needs.
- Watch a tailored demo designed for your business.
- Launch with solutions crafted for your success from day one.